This Privacy Policy explains how Rubbish Clearance Chelsea collects, uses, stores, and protects personal data relating to our customers. It applies to all customers and prospective customers of Rubbish Clearance Chelsea within our service area, including residents, landlords, letting agents, businesses, and any other individuals who contact us to enquire about or use our services.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and all relevant data protection laws. This Privacy Policy is intended to provide clear and transparent information about our data processing activities.
Rubbish Clearance Chelsea is a waste removal and clearance service provider operating in the Chelsea area. For the purposes of data protection laws, we are the data controller for the personal data described in this Privacy Policy.
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details published on our website or on our service documentation. When you contact us about privacy matters, please provide your name and contact details so that we can respond effectively.
We collect personal data that is necessary for the provision of our services, for the operation of our business, and for complying with legal obligations. The types of personal data we may collect include:
Identification and contact details such as your name, address, email address, telephone number, and any alternative contact details you provide.
Service and booking information such as details about the property where the clearance is to take place, access instructions, dates and times of bookings, service preferences, and records of the services we provide to you.
Payment and transaction information such as payment method, partial card details where required for processing, billing address, invoice information, and records of payments made and received. We do not store full card details when payment is processed through secure third party payment providers.
Communication records such as emails, messages, telephone call notes, and any other correspondence you have with us, including enquiries, feedback, and complaints.
Technical and usage data such as information about how you interact with our website or online forms, including IP address, browser type and version, device identifiers, and basic usage statistics, to the extent that this constitutes personal data and is collected in accordance with applicable law.
Any other information you choose to provide such as specific instructions for the clearance, information about items to be collected, or photographs you send to help us assess a job.
We collect personal data directly from you when you contact us by telephone, email, online form, or social media, when you make a booking, when you request a quote, or when you otherwise interact with our services. We may also receive personal data from third parties such as letting agents, landlords, property managers, or other intermediaries who arrange services on your behalf.
In limited cases, we may obtain data from publicly available sources where this is necessary to confirm address details, verify business information, or comply with our legal obligations.
We process your personal data only where we have a lawful basis under data protection laws. Depending on the specific processing activity, the lawful basis will be one or more of the following:
Contractual necessity: We process your data when it is necessary to enter into or perform a contract with you, for example to provide rubbish clearance services, arrange bookings, send confirmations, and manage your account.
Legal obligation: We process your data when required to comply with legal obligations, such as maintaining accounting records, complying with waste transfer regulations, cooperating with law enforcement where lawfully required, or maintaining health and safety records.
Legitimate interests: We process your data where this is necessary for our legitimate business interests or those of a third party, and where your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, responding to enquiries and complaints, preventing fraud, and protecting our business operations.
Consent: In limited situations, we may rely on your consent, for example for certain types of marketing communications or where cookies and similar technologies are used beyond what is strictly necessary. Where we rely on consent, you are free to withdraw it at any time.
We use your personal data for the following purposes:
To provide and manage our services including giving quotes, confirming bookings, carrying out rubbish clearance and related services, and arranging access to your property.
To communicate with you including responding to your enquiries, sending service updates, providing invoices and receipts, and handling any feedback or complaints.
To manage our business operations including record keeping, accounting, financial management, training, and quality control.
To improve and develop our services including analysing how customers use our services and website, reviewing patterns in bookings, and making changes to our processes.
To ensure safety and security including protecting our staff and customers, preventing fraud and misuse of our services, and safeguarding our assets and information.
To comply with legal and regulatory obligations including tax and accounting laws, waste management regulations, and obligations to respond to lawful requests from public authorities.
We may share your personal data with trusted third parties that act as data processors on our behalf. These processors only process your data in accordance with our instructions and are bound by contractual obligations to protect your data. Examples include:
IT and hosting providers that support our website, email, booking systems, and data storage.
Payment processors and financial service providers that process card payments and manage secure transactions.
Professional advisers such as accountants or legal advisers where necessary for the management of our business and compliance with legal requirements.
We may also share your data with other third parties where we act as joint controllers or independent controllers, such as insurance providers, regulators, or law enforcement bodies when we are required to do so by law or where it is necessary to protect our rights, property, or the safety of our staff or customers.
We do not sell your personal data to third parties. If we were to engage in any new forms of data sharing that are not covered by this Privacy Policy, we would inform you where required by law.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Retention periods will vary depending on the nature of the data and the context of our relationship with you.
In general, contact and booking records are kept for the duration of our relationship with you and for a period afterwards to enable us to respond to queries, manage any disputes, and comply with regulatory obligations. Financial and transactional records are typically retained for at least the period required by tax and accounting laws.
When personal data is no longer required for the purposes for which it was collected and we are not under a legal obligation to retain it, we will securely delete or anonymise the data so that it can no longer be associated with you.
Where we use service providers or systems that store or process data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. These safeguards may include the use of standard contractual clauses approved by relevant authorities or reliance on adequacy regulations or decisions.
Under data protection laws, you have a number of rights in relation to your personal data. These rights may be subject to certain limitations and conditions under the law, but we will always respond to any request you make in accordance with legal requirements. Your rights include:
Right of access: You have the right to request confirmation that we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification: You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and no other lawful basis applies.
Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in specific situations, for example while we are verifying the accuracy of data or assessing an objection you have raised.
Right to data portability: In certain cases, you have the right to receive personal data you have provided to us in a structured, commonly used, and machine readable format and to request that we transmit that data to another controller where this is technically feasible.
Right to object: You have the right to object to the processing of your personal data where we rely on legitimate interests, including for direct marketing purposes. If you object to direct marketing, we will stop processing your data for this purpose.
Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of your rights, please contact us using the contact details set out on our website or other customer communications. We may need to verify your identity before responding to your request.
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner's Office or the relevant supervisory authority in your country of residence or place of work.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices. When we make significant changes, we will take reasonable steps to bring the updated policy to your attention. The current version of this Privacy Policy applies to all Rubbish Clearance Chelsea customers within our service area.
Read the GDPR-compliant Privacy Policy for Rubbish Clearance Chelsea, explaining what data we collect, why we collect it, how long we keep it, who processes it, and your rights.
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