These Terms and Conditions set out the basis on which Rubbish Clearance Chelsea provides rubbish removal and related waste collection services. By making a booking, confirming an order, or allowing our operatives to commence work at your premises, you agree to be bound by these Terms and Conditions.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, business, landlord, agent, or other organisation requesting or accepting the services of Rubbish Clearance Chelsea.
Company, we, us or our means Rubbish Clearance Chelsea and any authorised staff or subcontractors acting on its behalf.
Services means any rubbish clearance, waste collection, bulky waste removal, garden waste removal, household or commercial waste removal, loading, transport, recycling, or disposal work carried out by the Company.
Premises means the property, site, or location where the Services are to be carried out.
Waste means any materials or items removed or intended to be removed by the Company as part of the Services, excluding prohibited or hazardous items as set out in these Terms and Conditions.
2.1 The Company provides on-demand rubbish clearance and waste collection services to household and commercial customers within its operating area. The precise nature of the Services will be as agreed at the time of booking or as amended by mutual agreement on site.
2.2 Unless expressly stated, the Services do not include cleaning, disconnection of utilities, dismantling of fixed installations, or work at height beyond what our operatives reasonably consider safe.
2.3 The Company reserves the right to refuse collection of any items that are unsafe to handle, excessively heavy or bulky for the available crew and vehicle, contaminated, infested, or prohibited by law or by our waste carrier obligations.
3.1 Bookings can be requested by telephone, email, or other communication method accepted by the Company. A booking is not confirmed until the Company has provided a confirmation and, where required, received any applicable deposit or pre-authorisation.
3.2 At the time of booking, the Customer must provide accurate information about the type, approximate volume, and location of the waste, as well as details regarding access, parking, and any restrictions that may affect our ability to perform the Services.
3.3 Any quote provided before viewing the waste is an estimate only and is subject to adjustment once our operatives have inspected the waste on site. If the actual volume, weight, or nature of the waste differs from the description given, the Company may revise the price accordingly.
3.4 The Customer is responsible for ensuring that a suitable person is present at the Premises at the agreed time to grant access, confirm the items to be taken, and approve any variations to the quoted price.
4.1 The Company provides rubbish clearance and waste collection services within its designated service area. Acceptance of a booking is subject to the Premises being reasonably accessible for our crew and vehicles.
4.2 The Customer must ensure that reasonable access is available to the Premises and to the waste to be collected. This includes, but is not limited to, arranging suitable parking, providing keys, fobs, or entry codes where necessary, and ensuring that common areas such as hallways and staircases are sufficiently clear for safe removal of items.
4.3 Where parking charges, congestion charges, or other access-related fees apply, these may be added to the final invoice. Any fines or penalties incurred as a direct result of inaccurate or incomplete parking information provided by the Customer may also be charged to the Customer.
5.1 Prices are generally based on the volume and type of waste to be collected, together with any additional labour, access difficulties, or special handling requirements. Rates may vary depending on the nature of the items, disposal costs, and recycling options.
5.2 Any estimate given remotely, such as over the telephone or by message, is non-binding and subject to confirmation on site. Our operatives will confirm the final price before commencing work. If the Customer does not agree to the revised price, no work will be carried out and no fee will be payable, save for any agreed call-out charge.
5.3 If during the performance of the Services additional waste is presented for collection beyond what was originally agreed, the Company may charge extra for the additional volume or decide, at its discretion, not to collect the additional items.
6.1 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company may require payment in advance or a deposit to secure the booking.
6.2 Payment methods will be confirmed at the time of booking and may include cash, card payments, bank transfer, or other electronic payment options. The Customer is responsible for ensuring that funds are available and that payment details are accurate.
6.3 Where the Customer is a business or managing agent and credit terms have been agreed in writing, payment shall be made within the period stated on the invoice. If no period is stated, payment shall be due within 14 days of the invoice date.
6.4 The Company reserves the right to charge interest on overdue sums at the statutory rate applicable to business-to-business transactions, or at a reasonable rate for consumer transactions, calculated on a daily basis from the due date until the date of actual payment.
6.5 Title to any Waste passes to the Company only once it has been loaded onto our vehicle and full payment for the Services has been received or valid credit terms have been agreed.
7.1 The Customer may cancel or reschedule a booking by giving reasonable notice. Unless otherwise required by law, the Company requests at least 24 hours notice for cancellations or amendments.
7.2 If a booking is cancelled with less than 24 hours notice, or if our operatives attend the Premises and are unable to carry out the Services due to reasons within the Customer's control, the Company reserves the right to charge a cancellation or call-out fee to cover costs incurred.
7.3 The Company will use reasonable efforts to attend at the agreed time but cannot guarantee specific time slots. If unforeseen circumstances, traffic delays, operational issues, or adverse weather conditions prevent attendance, the Company will contact the Customer as soon as reasonably possible to rearrange. In such circumstances, no cancellation fee will apply.
7.4 Where the Customer is a consumer, any statutory rights relating to cooling-off periods for certain distance or off-premises contracts will apply where applicable. These rights may be lost if the Customer expressly requests that the Services be carried out before the end of any cooling-off period.
8.1 The Customer must ensure that all waste to be removed is clearly identified and separated from items that are to remain. The Company will not be liable for removing items that the Customer failed to distinguish adequately from the waste.
8.2 The Customer must inform the Company in advance of any items requiring specialist handling, such as electrical equipment, fridges, freezers, mattresses, tyres, or any items that may contain hazardous components.
8.3 The Customer is responsible for ensuring that the Premises and the waste are safe to access. This includes addressing any structural hazards, broken glass, exposed nails, or other dangers that could cause injury to our operatives.
8.4 Where the Customer is not personally present at the Premises, they must appoint a representative with authority to agree on the Services to be provided, confirm the items to be removed, and approve charges on their behalf.
9.1 The Company holds or operates under a valid waste carrier registration and will transport and dispose of Waste in accordance with applicable waste legislation and duty of care obligations.
9.2 The Company generally does not collect hazardous waste, including but not limited to asbestos, chemicals, solvents, paint in liquid form, clinical waste, gas cylinders, or materials classified as dangerous goods. If such items are discovered during the job, the Company may refuse to handle them and may adjust the price to reflect any additional time spent.
9.3 The Customer is responsible for ensuring that no prohibited or illegal items are included in the Waste. If prohibited items are discovered after collection, the Customer may be charged for any additional handling, segregation, and lawful disposal costs, as well as any fines or penalties incurred by the Company.
9.4 Where required by law, the Company may issue or request the necessary documentation relating to Waste transfer and disposal. The Customer must provide accurate information to enable compliance with these regulations.
10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Customer acknowledges that the movement of heavy or bulky items carries inherent risks of minor damage, particularly to paintwork, plaster, floor coverings, and stairways.
10.2 The Company shall not be liable for any minor cosmetic damage arising as a result of reasonable handling during the Services. The Customer is advised to protect or remove fragile items and to highlight any particularly sensitive surfaces before work commences.
10.3 The Company holds public liability insurance to cover accidental damage caused by our negligence. Any claim for damage must be notified to the Company in writing within 7 days of completion of the Services, together with supporting evidence.
10.4 The Company shall not be liable for any loss of profit, loss of business, loss of opportunity, or any indirect or consequential losses howsoever arising. In any event, the Company's total liability for any single claim or series of related claims shall not exceed the total charges paid or payable for the Services giving rise to the claim, except where liability cannot lawfully be limited.
10.5 Nothing in these Terms and Conditions shall limit or exclude the Company's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any liability which cannot be limited or excluded under applicable law.
11.1 The Company shall not be in breach of these Terms and Conditions nor liable for any delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances, or causes beyond its reasonable control. This includes, without limitation, traffic conditions, accidents, severe weather, road closures, industrial action, or emergencies.
11.2 Where an event outside our control occurs, the Company will contact the Customer as soon as reasonably possible to arrange a new time and date for the Services.
12.1 If the Customer is dissatisfied with any aspect of the Services, they should contact the Company promptly to discuss the issue. The Company will make reasonable efforts to investigate and resolve complaints in a fair and timely manner.
12.2 In appropriate cases, the Company may offer to rectify the problem, provide a partial refund, or take other steps it considers reasonable. This does not affect any statutory rights that may apply.
13.1 The Company will collect and use personal information provided by the Customer for the purpose of administering bookings, delivering the Services, processing payments, and managing customer relationships.
13.2 Personal data will be processed in accordance with applicable data protection legislation. The Company will take reasonable steps to safeguard personal information and will not sell or disclose such information to third parties except where required to deliver the Services, comply with legal obligations, or with the Customer's consent.
14.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer's booking or at the time of service confirmation will apply to that specific job.
14.2 Any variations to these Terms and Conditions requested by the Customer must be agreed in writing by an authorised representative of the Company.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services, except where consumer laws provide otherwise.
16.1 If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
16.2 No failure or delay by the Company in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
16.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract any of its rights or obligations where reasonably necessary to perform the Services.
16.4 These Terms and Conditions, together with any written service confirmation or invoice, constitute the entire agreement between the Company and the Customer in relation to the provision of the Services and supersede any prior discussions, correspondence, or understandings.
Read the full service terms and conditions for Rubbish Clearance Chelsea, covering bookings, payments, cancellations, liability, and compliance with UK waste regulations.
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